Grievance Redressal
How we resolve disputes and handle grievances transparently
Our Commitment
At Family Shield Insurance, your trust is our priority. We maintain a structured 3-level grievance redressal process in compliance with IRDAI protection guidelines to ensure all disputes are resolved fairly and promptly.
Level 1: Advisor Resolution
If you have any grievance or complaint regarding your insurance policy, premium payments, or claim process, please contact us first. We will investigate the issue and resolve it within 3 working days. Contact: Sudhakar S. Kumbhar at +91 9225632920 or email insurancefamilyshield@gmail.com.
Level 2: Insurer Grievance Officer
If the resolution at Level 1 is not satisfactory, or if the issue remains unresolved after 3 days, we will help you escalate the matter to the Grievance Redressal Officer (GRO) of the respective insurance company. Under IRDAI guidelines, every insurer has a designated GRO who must respond within 15 days of receiving the complaint.
Level 3: Insurance Ombudsman / IRDAI
If you do not receive a response within 15 days, or if the insurer's resolution is unsatisfactory, you may escalate the grievance to the Insurance Ombudsman or the IRDAI (Insurance Regulatory and Development Authority of India) Bima Bharosa Portal. The Ombudsman is an independent body that adjudicates disputes between policyholders and insurers. We will compile and format all necessary documents for your Ombudsman filing at no charge.